Should your package be ‘lost in transit’ and a service ticket has been opened with Canada Post, we will need to wait until Canada Post can provide us with an update. Should Canada Post be able to locate your package, it will be rerouted back to you.

In the case that Canada Post has lost your package and it cannot be located, we will be happy to resend you a replacement package. You must wait for at least 10 business days after your order has been shipped before a replacement is provided.